颁布单位：[University of the Free State] |  颁布时间：2015 |  实施时间：2015 |  学科分类：[["Employees, motivation","Employees, --, Attitude","Work, --, Psychological, aspects","Banks, and, banking, --, Employees","Banks, and, banking, --, Lesotho","Bank, management, --, Lesotho","Leadership","Dissertation, (M.Com., (Industrial, Psychology))--University, of, the, Free, State,, 2015"]]

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颁布单位：[University of the Free State] |  颁布时间：2015 |  实施时间：2015 |  学科分类：[["Customer, gap","Customer, loyalty","Customer, satisfaction","Front-line, employees","Gaps, model, of, service, quality","Service, performance, gap","Service, quality","Dissertation, (M.Com., (Business, Management))--University, of, the, Free, State,, 2014"]]

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