颁布单位：[University of the Free State] |  颁布时间：2014 |  实施时间：2014 |  学科分类：[["Thesis, (Ph., D., (Public, Administration, and, Management)--University, of, the, Free, State,, 2014","Democracy","Rights","Obligations","Citizen, participation","Uganda","Public, service, delivery","Kampala"]]

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颁布单位：[North-West University] |  颁布时间：2014 |  实施时间：2014 |  学科分类：[["Relationship, intention","Service, failure","Attitude, towards, complaining","Customer, complaint, behaviour","Expectations, of, service, recovery","Service, recovery","Customer, satisfaction","Customer, loyalty","Customer, retention","Cell, phone, network, providers"]]

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