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The efficient management of a call centre

颁布单位：[University of the Free State] | 颁布时间：2014 | 实施时间：2014 | 学科分类：[["Efficiency","Core, competencies","Staff, turnover","Call, centre, --, Management","Labor, turnover","Dissertation, (MBA, (Business, Adminstration))--University, of, the, Free, State,, 2014"]]

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The influence of the Eskom North Western Region's safety vision on the organisation's safety culture

颁布单位：[University of the Free State] | 颁布时间：2014 | 实施时间：2014 | 学科分类：[["Eskom, (Firm)","South, Africa, --, North-West","Safety","Electricity","Dissertation, (MBA, (Business, Administration)), --University, of, the, Free, State,, 2014"]]

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Client satisfaction in the Department of Rural Development and Land Reform in South Africa

颁布单位：[University of the Free State] | 颁布时间：2014 | 实施时间：2014 | 学科分类：[["Interior, client, satisfaction","Dimensions, of, satisfaction","Client, satisfaction, levels","Rural, development, --, South, Africa","Employees, --, Attitudes","Customer, relations","Customer, services","Dissertation, (MBA, (Business, Administration))--University, of, the, Free, State,, 2014"]]

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The relationship between accounting information and performance management in the Northern Cape Provincial legislature

颁布单位：[University of the Free State] | 颁布时间：2014 | 实施时间：2014 | 学科分类：[["Accural, accounting","Cash, basis, of, accounting","Public, sector","Efficiency","Economy","Effectiveness","Performance, information","Financial, management","Performance, management","Finance,, Pulic, --, South, Africa, --, Northern, Cape, --, Accounting","Public, administration, --, South, Africa, --, Northern, Cape, --, Management","Dissertation, (MBA, (Business, Management))--University, of, the, Free, State,, 2014"]]

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Guidelines for developing social media policies within institutions of higher learning

颁布单位：[University of the Free State] | 颁布时间：2014 | 实施时间：2014 | 学科分类：[["Social, Media","Policies","Guidelines","Advantages","Disadvantages, and, risk","Education,, Higher, --, Social, aspects","Online, social, networks","Risk, perception","Computer, networks, --, Security, measures","Dissertation, (MBA, (Business, Administration))--University, of, the, Free, State,, 2014"]]

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Collaboration between sales and marketing divisions

颁布单位：[University of the Free State] | 颁布时间：2014 | 实施时间：2014 | 学科分类：[["Dissertation, (MBA, (Business, Adminstration))--University, of, the, Free, State,, 2014","Marketing, --South, Africa","Sales, --, South, Africa","Sales, management, --, South, Africa","Business, planning"]]

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The impact of poor data quality on the successful implementation of a customer-relationship management system in the banking environment: an application to a major South-African bank

颁布单位：[University of the Free State] | 颁布时间：2014 | 实施时间：2014 | 学科分类：[["Customer, relations, --, South, Africa, --, Management","Customer, services","Bank, management","Quality, assurance","Banks, and, banking, --, Quality, control, --, South, Africa","Dissertation, (MBA, (Business, Management))--University, of, the, Free, State,, 2014","Banks, and, banking, --, South, Africa"]]

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The methods employed by construction professionals in analysing delay claims under the JBCC's principal building agreement

颁布单位：[University of the Free State] | 颁布时间：2014 | 实施时间：2014 | 学科分类：[["Delay","Construction","Extension, of, time, claims","Delay, analysis, techniques","JBCC","Principal, agents","Construction, programmes","Schedules","Construction, contracts, --, South, Africa","Construction, industry, --, South, Africa, --, Management","Dissertation, (MBA, (Business, Administration))--University, of, the, Free, State,, 2014"]]

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The market demand of Chechil cheese in Bloemfontein

颁布单位：[University of the Free State] | 颁布时间：2014 | 实施时间：2014 | 学科分类：[["Dissertation, (MBA, (Business, Administration))--University, of, the, Free, State,, 2014","Marketing, research","Consumer, behavior","Snack, food, industry, --, South, Africa, --, Bloemfontein","Cheese, industry"]]

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Analysing the effectiveness of the reward strategy of the Department of Justice in the Northern Cape in motivating its employees: a case study

颁布单位：[University of the Free State] | 颁布时间：2014 | 实施时间：2014 | 学科分类：[["Employees, motivation","South, Africa, --, Dept., of, Justice, --, Officials, and, employees","Dissertation, (MBA, (Business, Administration))--University, of, the, Free, State,, 2014"]]

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