Achieving capability development through welfare service delivery: exploring welfare service delivery experiences

[摘要] The Human Services Delivery Research Alliance between CSIRO and Centrelink aims to develop welfare decision-making tools which capture the value that is achieved through welfare service delivery and inform the future allocation of service delivery resources. A major goal of the Alliance's research program is to develop a measurement and evaluation process of the outcomes of welfare service delivery that extends beyond traditional quantitative indices (e.g. transaction speed, accuracy, and customer satisfaction) to recognise the social impact of service delivery. The current study is the first step in achieving this goal. It explores how welfare service delivery affects customer's social inclusion capability development.

[发布日期] 2012-01-16 [发布机构] CSIRO

[学科分类] 地球科学(综合)