Tax Administration: IRS Needs to Further Refine Its Tax Filing Season Performance Measures

[摘要] A letter report issued by the General Accounting Office with an abstract that begins "The tax-filing season, roughly January 1 through April 15, is when most taxpayers file their returns, receive refunds, and call or visit IRS offices or the IRS Web site with questions. To provide better information about the quality of filing season services, IRS is revamping its suite of filing season performance measures. Because the new measures are part of a strategy to improve service and because filing season service affects so many taxpayers, GAO was asked to assess whether the new measures have the four characteristics of successful performance measures graphically depicted below."

[发布日期] 2002-11-22 [发布机构] United States. General Accounting Office.

[关键词] Government accountability -- United States.;tax policy and administration;tax administration;letter report