Small Business Administration: Progress Made, but Transformation Could Benefit from Practices Emphasizing Transparency and Communication

[摘要] A letter report issued by the General Accounting Office with an abstract that begins "The Small Business Administration (SBA) has recognized that it needs to realign its current organizational structure and processes to improve its ability to fulfill its primary mission--supporting the nation's small businesses. In July 2002, SBA announced that it was initiating a transformation effort to increase the public's awareness of SBA's services and products and make its processes more efficient. GAO evaluated SBA's progress in implementing its transformation initiatives and challenges that have impeded or could impede implementation and whether SBA's transformation incorporates practices GAO has identified in previous work that are important to successful organizational change."

[发布日期] 2003-10-31 [发布机构] United States. General Accounting Office.

[关键词] Government accountability -- United States.;business regulation and consumer protection;small business administration;letter report