Case—A Data-Driven Approach to Improving Hospital Observation Unit Operations

[摘要] Dr. Erin Kelly was in charge of a 23-bed observation unit (OU) at Montanaro, a 260-bed hospital in a medium-sized U.S. city. Looking over the monthly management report, Dr. Kelly was concerned about the average length of stay for patients in her OU and about the large number of patients who “flipped” from observation status to inpatient status. The OU had been in operation for a little more than a year, and Dr. Kelly felt it was time to evaluate current protocols and rethink patient placement rules for her unit.

[学科分类] 数学（综合）

[关键词] hospital observation unit operations;data analytics life cycle;machine learning;predictive analytics;prescriptive analytics;ethics;service process capacity analysis;change management