Complex Systems Harm People with Complex Needs

[摘要] Complex systems harm people with complexneeds. It is a principle to keep in mind as wescramble to cope in a pressurised systemwith too few doctors. Any appointmentbooking system or clinic, across primaryand secondary care, re-jigged to manageaccess, at a time of savage demand andpitiful resources, needs very few hurdles tobecome inaccessible to the most vulnerable.Whether you are a migrant, older and frail,a person who uses drugs, or just carryingthe burden of multiple conditions, then thecomplexity of the system matters. Not in anobscure academic chin-stroking way. Lifeor death kind of matters.

[学科分类] 卫生学