Bigger practices are associated with decreased patient satisfaction and perceptions of access

[摘要] All letters are subject to editing and may be shortened. General letters can be sent to bjgpdisc{at}rcgp.org.uk (please include your postal address for publication), and letters responding directly to BJGP articles can be submitted online via eLetters. We regret we cannot notify authors regarding publication.For submission instructions visit: bjgp.org/lettersThe number of GP practices continues to decline year-on-year, while the population grows.1 This has led to an increasing GP list size, and some practices have merged or been taken over by larger groups. In 2016, the Care Quality Commission chief inspector said the days of single-handed GPs are over.2A colleague and I were recently discussing patient access and our personal experience as service users had become worse after our practices either merged or were taken over by a group. This made me question, ‘Is practice list size associated with patient satisfaction or perceptions of access?’A seminal paper in 1995 concluded that patients preferred smaller practices,3 but was this still reflected in more recent data? I downloaded the 2022 GP Patient Survey (GPPS) results and the number of patients registered at practices.4,5 I excluded small practices (list size of <1000) and those where data were not available for the following questions: 1) ‘Overall, how would you describe your experience of making an appointment?’ and 2) ’Overall, how would you describe your experience of your GP practice?’Data were analysed using Stata (version 17.0) and my code is publicly available.6 The final analysis included 6389 practices with a mean list size of 9551 (standard deviation 6394, range 1022 to 108 789).Multilevel mixed-effects logistic regression was used to model the likelihood of patients reporting a ‘good’ (very good or fairly good) experience to the aforementioned GPPS questions against the number of patients registered at a practice. Adjustments were made for the number of patients per GP and factors reported to impact on patient satisfaction (Table 1).

[学科分类] 卫生学