Reducing congestion in the emergency driveway of a small hospital in New Delhi, India

[摘要] Hospital parking contributes to poor patientcare1 and is a common patient problem2 3 inmany facilities including ours. Sitaram BhartiaInstitute of Science and Research (SBISR)in New Delhi, India was built as a researchfacility that later started offering outpatient and inpatient medical services. As thebuilding was not designed to be a hospital,there is only a narrow driveway allowingsingle lane traffic to and from the emergencydrop off area (figure 1). Since this driveway isused by all the vehicles entering the hospital,this leads to the congestion and hindersambulance movement. We have used qualityimprovement (QI) methodology to deliverbetter clinical care since 2010 and we decidedto try this methodology to reduce congestionin the emergency driveway.

[学科分类] 药学

[关键词] continuous quality improvement;control charts/run charts;healthcare quality improvement