Development and Utility of the Front Line Manager's Quick Reference Guide

[摘要] Air traffic control Front Line Manager's (FLMs) influence the prevention of operational incidents (OIs) and runway incursions (RIs) through practices that enable safe controller performance and mitigate problems related to specific contributing factors, including controller coordination, controller-pilot communication, and controller memory. Proximity and frequent interactions with controllers in the operational environment place FLMs in a unique position to impact air traffic safety through managing controller performance and by mitigating OIs and RIs as common contributing factors.

[发布机构] FAA Office of Aerospace Medicine - Civil Aerospace Medical Institute

[关键词] Air Traffic Control Front Line Managers;Operational Incident;Runway Incident;Front Line Manager's Quick Reference Guide;Front Line Manager's Best Practices