Management by Contract

[摘要] Companies are increasingly seeking to manage their IT infrastructure in light of their business objectives. To address this need, we introduce Management by Contract (MbC) as a new paradigm for IT Management. We propose a way of formalizing and analyzing contractual relationships in order to better inform IT-related decisions. In this paper, we present the information model that underpins MbC and describe our contract- based analysis algorithm. Notes: Copyright IEEE. Published in NOMS 2004, 19-23 April 2004, Seoul, Korea 13 Pages

[发布机构] HP Development Company

[学科分类] 计算机科学（综合）

[关键词] management by contract;contract;SLA;IT management;service level management