Systems and services sciences: a rationale and a research agenda

[摘要] Services in all of their forms - from consulting to outsourcing - form an increasingly important part of developed economies. Designing and managing efficient and reliable services is not easy, as frequent commercial and public sector failures demonstrate. We must either learn how to specify and manage the complicated systems that services represent or risk the economic consequences of continued failures. In addition to this basic economic imperative there is also the need to provide secure systems and services. 'Services Sciences' is being widely pushed as the 'next big thing' for applied research. We propose the systems approach to specification, design, implementation, and management as the basis to structure research in this new holistic field. 24 Pages

[发布机构] HP Development Company

[学科分类] 计算机科学（综合）

[关键词] services;services sciences;systems engineering