Influence Factors of Patient No Show in a Outpatient Department

[摘要] Facing increasing no show rate, no show influence factors are investigated in the paper. Real data has been collected from West China Hospital (WCH). According to collected data, 8 factors have been extracted as influence factors. Description statistic is used to analyze the relationship between above factors and no show rate. Then the paper adopts one-way ANOVA to analyze the importance of these factors. Finally, appointment lead time, channel, age and address have been proposed to have greater impact on patient no show. And some management insights are proposed.

[发布机构] College of Architecture and Urban-Rural Planning, Sichuan Agricultural University, Chengdu, Sichuan; 611830, China^1

[效力级别] 无线电电子学

[关键词] Leadtime;One-way anova;Outpatient departments;West China