The importance of production standard operating procedure in a family business company

[摘要] Plastic industry is a growing sector, therefore UD X which engage in this business has a great potential to grow as well. The problem faced by this family business company is that no standard operating procedure is used and it lead to problem in the quality and quantity produced. This research is aim to create a production standard operating procedure for UD X. Semistructure interview is used to gather information from respondent to help writer create the SOP. There are four SOP's created, namely: classifying SOP, sorting SOP, milling SOP and packing SOP. Having SOP will improve the effectiveness of production because employees already know how to work in each stages of production process.

[发布机构] Faculty of Economic, Ciputra University, Surabaya, Indonesia^1

[关键词] Family business;Plastic industry;Production process;Production standards;Semistructure;Standard operating procedures