The Effectiveness of Conflict Management in Private University Management Efforts

[摘要] The Constitution of the Unitary State of the Republic of Indonesia has mandated in the article to achieve the goals set in the printing of quality human resources not only thought by the government but there is cooperation with the private sector for its success. Private educational institutions cooperation with state educational institutions in an effort to alleviate the world of education.The purpose of this research is to describe and explain that conflict management is needed in the management of private universities covering academic fields, facilities, and infrastructure, student field to exist, the researcher will also reveal how the style of handling conflicts carried out in the field of research sites. The design of research was qualitative research and case study design. The location of thestudy was in oneof a private university in the Scope of Coordinator of Private College VII-East Java. The collecting data used interview, observation, and documents, and the data analysis by single case analysis, the validity of the data with Triangulation.The results showed that in university, which had 6 faculties with 12 study programs and postgraduate program 2, showed that the characteristics of each study program are very reflected conflict management in determining conflict resolution. In the academic field there is very little conflict because it is using anAcademic Information System detailing all assessment indicators, but in the learning process related to the professionalism of the teacher has not shown the accuracy of the data, while the conflict management style applied in the field of human resources, facilities, and infrastructure in support of management style activities dominating conflicts are carried out and are considered safe, the institution's journey needs to be considered in order for more effectiveness to increase by defining a clear strategy. The avoiding conflict management style field is actually less precise, but it happens so, conflict resolution is carried out using self-regulation and third party intervention. Effectiveness will be realized if there is activity, usefulness, and the suitability in an activity of a private university that performs tasks to achieve the intended target.

[发布机构] Wisnuwardhana University of Malang, 65138, Indonesia^1;State University of Malang, 65145, Indonesia^2

[效力级别] 经济学 [学科分类] 工业工程学

[关键词] Assessment indicator;Conflict management;Educational institutions;Effectiveness;Management efforts;Postgraduate programs;Private University;Qualitative research