Application of selected public sector management techniques to improve service delivery

[摘要] English: In this thesis, the concept of Public Sector Management Techniques (PSMT) isexamined. In the context of the application of selected Public Sector ManagementTechniques (PSMT) for improvement of service delivery in public service organization,the concept 'service delivery improvement' implies the improvement of efficiency;effectiveness and productivity. These Public Sector Management TechniquesFrom the twelve Public Sector Management Techniques identified and discussed inChapter 2, three are selected for application in order to improve efficiency asdiscussed in chapter 4; two are selected for application in order to improveeffectiveness as discussed in chapter 5; and two are selected for application in orderto improve productivity as discussed in chapter 6. The thesis is concluded with asummary and recommendations in chapter 7.discussed in the thesis are put forward in order for public officials to expand theirknowledge on discovering as many as possible Public Sector Management Techniquesto improve service delivery in public service organizations.This work should further be seen as a starting point in the study of other relevantPublic Sector Management Techniques such as Rational Problem-Solving; InnovativeService Delivery; Public Resources Management and Service ImprovementManagement. This includes the awareness and development of the technical skills;conceptual skills; implementation skills; economic/business skills; managerial skills;communication skills and negotiation skills of public officials.The thesis gives a profuse distinction between efficiency in chapter 4; effectiveness inchapter 5 and productivity in chapter 6 as well as characteristics and elements of eachof these .concepts, It further identifies 12 Public Sector Management Techniques(PSMT), which are then classified as Public Sector Management Techniques to improvethe efficiency of service dellverv; Public Sector Management Techniques to improvethe effectiveness of service delivery and Public Sector Management Techniques toimprove the productivity of service delivery in public service organizations. Thereforeimproving the timely; appropriate and quality of public services delivery at affordablecharges.Chapter 1 provides a general overview of the thesis. Chapter 2 addresses the theoryand rationale of Public Sector Management Techniques. Chapter 3 focuses onmanagement practice related to efficiency; effectiveness and productivity to pave theway for the application of the selected Public Sector Management Techniques in publicservice organizations.

[发布机构] University of the Free State