Evaluering van dienslewering deur die studentevoorligtingsdiens van die Universiteit van die Oranje-Vrystaat

[摘要] English: The aim of this study was to evaluate the extent to which UOFS students utilisethe student counselling center and to determine their attitude concerning servicesrendered. This kind of feedback from students can help to insure that servicesrendered by the counselling center are effective and of a high standard.Literature shows that the structure of the student counselling center of the UOFScompares well with that of most other counselling services, that the center's aimsand functions comply with the standards for accreditation set by the InternationalAssociation of Counseling Services, that its functions include a wide range ofservices and that earlier research showed that more effective marketing isnecessary to inform students of services available to them.The study was executed on 219 secondyear students Iiving in hostels on thecampus of the UOFS. The respondents were categorized in terms of their sex(male/female) and language (traditional Afrikaans- or Englishspeaking/ nontraditionalnon Afrikaans- or Englishspeaking). A questionnaire was developedfor the purpose of this study and most of the questions could be answered on aLikert-scale, although the questionnaire also included a few open endedquestions.The most important findings were the following:CP) Only about half of the respondents has made use of UOFS studentcounselling services. There is no significant difference between traditional andnon-traditional students' utilisation, but women seem to make use of theseservices more often than men do.- The counselling services students make use of most often, arecareercounselling and studytherapy; most students are referred to the centerby their fellow students or their parents; students seem to have a positiveattitude towards the counselling service, but they are not satisfied with themarketing of these services.- The most important reasons why students do not make use of the counsellingservice of the UOFS are that they have no need for counselling or areunaware of services available to them.- According to the respondents the most effective way of marketing the studentcounselling service is to distribute brochures and posters and to advertise onthe campus radiostation.- Students seem to be satisfied with the training they have received from thecounselling service, but has additional needs which include the followingthemes: sexuality, careers, multiculturalism, timemanagement and religion.- Respondents who have received individual psychotherapy seem to have apositive attitude about the therapists and the process of psychotherapy.As a result of these findings, the following recommendations were made:- That a study of the attitudes and needs of UOFS students not living oncampus is done.- That similar studies are done at other South African universities in order tocompare student's use of counselling services and to identify students'changing needs.- That the student counselling service of the UOFS implement a more effectivemarketing strategy in order to make students aware of the wide range ofcounselling services available.

[发布机构] University of the Free State

[效力级别] xCounseling of -- South Africa -- Bloemfontein","Dissertation (M.A. (Counselling Psychology))--University of the Free State, 1998"]