Performance management and developmental system within Department of Education in the North West Province

[摘要] The Minister for Public Service and Administration Geraldine Fraser-Moleketi,made a request to government departments to move towards improvedproductivity, an improved scale of service delivery and the kind of quality servicewhere citizens can say that public servants across the board, are performing to thebest of their ability. The Government has put in place policies such asPerformance Management and Developmental System (PMDS) as a gesture of itscommitment and seriousness about effecting a better life for all through a businesslike approach to public service, Unfortunately some governments departmentsfail to enforce the policy accordingly.This paper is intended to examine the implementation of PMDS within theDepartment of Education in the North West. A qualitative research wasconducted in the Corporate Center (Head Office) of the department. The data wascollected from three managers and four staff members, two of whom are unionrepresentatives. The correspondence on PMDS and the researcher's observationswere also used in this study.The investigation conducted revealed that performance management is not apriority in the department as it is done on an ad ho basis. There are also nospecific people appointed to enforce the policy and those supervisors who do notfeel like implementing the tool do so.This has a negative impact on the service delivery. There is a need for thedepartment to make performance management a priority so as to improveproductivity and service delivery.

[发布机构] North-West University