The impact of quality of work life on the perfomance of employees of a South African Revenue Services branch

[摘要] The pursuit for improved productivity through human resources has its beginning in theearly 1900's. Taylor's scientific management principles created an awareness regardinghuman resources. It was earlier considered as a mere instrument of production ready towork from dawn to dusk under whatever conditions and being motivated by the lure ofmoney. From then onwards research and experiments have been undertaken to understandhuman beings at work and the ways to improve their job satisfaction, balanced with theaim of the organizations to combine better productivity with job and employee satisfaction.The concept of QWL (quality of work life) has originated from the continuous researchprocess. The term QWL was introduced by Dav is (1972) at the first International QWLconference held in Toronto. The focus of this research concerns a study of the quality ofwork life for the employees at SARS in the Mmabatho Branch in the North West province.The aim of this paper was to determine whether and how quality of work life affects thesatisfaction level of the employees and the implications of these findings suggest that thequality of work life at SARS can be enhanced by factors such as adequate income and faircompensation, safe and healthy working conditions, opportunities for career growth anddevelopment of human capabilities and social integration in the workforce. A convenienceor accidental sampling was used for this study, out of93 questionnaires sent out, a total of77 usable questionnaires were returned, representing an overall response rate of (82,8%).The study reveals that a clear and consistent communication of the organisational goalsand objectives is essential to both employer and employees. The study also recommendsthat an establishment of new policies and practices that promote a workplace culture thatstimulates employees with the aim of reducing stress, poor performance and low morale ofemployees. Alignments of organisational goals to day-to-day work by maintaining healthyworking conditions: reduce high absenteeism levels and occupational burnout and fairremuneration of employees. The study also recommends that maintenance and opendialogue among the middle and junior employees.

[发布机构] North-West University