An evaluation of the process of restructuring in the National Department of Public Works in the North West Province

[摘要] The focal point on this research project is restructuring which is intended at producingan efficient public service capable of meeting developmental and socio economicchallenges facing the National Department of Public Works in the North West Province.The problem facing the department is that the department's operational plans could notbe met due to high vacancies within the management/supervisory levels. One otherproblem that related to restructuring was that there was no clear description of what thedepartment's strategic vision and plans were.Qualitative method was identified as the most suitable method for this research. Thedata was collected by means of questionnaires given to both senior and juniormanagers. A sample of 71 respondents randomly selected from a population of 182employees. Questionnaires and interviews were conducted in order to get theperception of how people think about restructuring. The aim was to collect informationfrom both senior managers and lower levels.The findings from the collected data is that employees do not understand the businessprocesses in order to gain confidence in what the Department wants to achieve. Theexpectation from employees was that Human Resource division will develop an HRplan which will accommodate employees with lower qualifications, current and pastexperience expertise in the relevant fields of work.This emphasizes the need for more engagement between management and staff.Some of recommendations are:-�?Information technology infrastructure must fully support new processes therebyenabling the achievement of departmental objectives.�?Restructuring must create a conducive environment which encourages orfacilitates effective utilization of resources.�?Policies to be clear and applied uniformly�?The department must consider the constitutional obligation to transform thePublic Service to ensure the delivery of quality service in accordance with themandate of a better life for all.

[发布机构] North-West University