Perceptions of municipal services by the Nelson Mandela Metropolitan Municipality residents in the Eastern Cape of South Africa

[摘要] ENGLISH ABSTRACT: An exploratory study was undertaken to explore Walmer Township residents' perceptionsof Nelson Mandela Metropolitan Municipality (NMMM) services. To this end, ahousehold survey was conducted, involving a systematic random sample of 100household heads. Data was collected using a pilot tested structured questionnaire bytrained interviewers. Male respondents (52%) were slightly more than female ones(48%). Respondents were middle aged (mean age= 40.39, SD = 13.99), predominantlyAfrican (94.9%), earned less than R3000 (75%), employed (58%) and had high school(45%) and tertiary education (28%). They were mainly single (43%) and married (40%),living in their own homes (68%), and had stayed in the municipality for more than threeyears (57%).

[发布机构] Stellenbosch University