Performance management in practice : a study of the public sector and a specific educational facility

[摘要] ENGLISH ABSTRACT:Performance management is an activity of the greatest of importance in any organization,whether that organisation functions within the public or private sector. The importance ofperformance management has however grown greatly within the public sector due to arenewed focus on efficiency, effectiveness and economy of actions. Within anenvironment increasingly characterised by a scarcity of resources, the application ofperformance management has therefore become an essential component. This appliedresearch study hence examines the role of performance management within the publicsector. The importance of this essay is due to the fact that very limited research has beendone in this field in So~th Africa concerning the modification and application ofperformance management, which was primarily a private sector initiative, on the morecomplex public sector. By making use of historical and descriptive research methods, theresearcher furthermore analyses the usage of performance management within aparticular educational facility. This research study therefore focuses on the formulationand implementation of a performance management instrument for the measurement of theperformance of administrative and support personnel employed by the specificeducational facility, with the objective to solve existing performance problems within theorganisation.

[发布机构] Stellenbosch University