Employee perception on the implementation of the Performance Management System in the Amatola Water Board – Eastern Cape

[摘要] ENGLISH SUMMARY: The introduction of a new democratic South Africa in 1994 has brought many challenges in the public sector. Much effort has been applied to redress the imbalances of the past, but the past challenges remain part of today's challenges. One of the challenges identified by the government is the absence of quality service delivery by the public sector. In order to deal with this challenge, government has introduced a legal framework to guide the implementation of an individual and organisational Performance Management System.Amatola Water is a government water entity operating in the water sector under the Department of water Affairs. Amatola Water commenced formal trading in April 1998, with a directive from the Department of Water Affairs to provide improved and extended water services to enhance the quality of life and socio-economic potential of the people of the Eastern Cape Province.Amatola Water, introduced the Performance Management System Framework in 2004, embarking upon an intensive programme to deliver services to communities and stakeholders in terms of the Constitution and supporting legislation. The implementation of the Performance Management System framework was considered a need to build upon existing leadership and management capacity in the entity and to optimise its ability to deliver existing services, including present and future programmes.The study focuses on the implementation of the Performance Management System Legal Framework at Amatola Water. The Amatola Water policy provides guidelines to the managers in the implementation of the Performance Management System Legal Framework. The Performance Management System Legal Framework is designed to assist the leadership of Amatola Water to maintain world-class performance management practices effectively.The study reveals that the existing implementation process of the Performance Management System has its own limitations and challenges at Amatola Water. The study also recommends that further studies to improve the existing implementation of Performance Management System be conducted with the aim of improving the successful implementation of the Performance Management System at Amatola Water.

[发布机构] Stellenbosch University