A decision support model to identify causes of human error creating information systems failure

[摘要] ENGLISH ABSTRACT: The smooth operation of information systems has a powerful impact on an organisation'sfinancial performance and success. The failure of information systems continues to be an issue for organisations and the human errors connectedto these failures are not fully understood nor is there a set of guidelines that can identify these errors and their causes.The study identifies the most common human errors and seeks to ultimately create a decision support model that aids in minimising human errors that result in the failure of information systems. Case studies are used to create a model which can identify relevant human errors. Focus is set upon the different classifications of errors and their possible environments, and then linked to the identified errors. This creates a path to identifying the causes, as well as their solutions.In order to link the causes and solutions to each context, validation is done through the use of surveys. The output is a simple model that can be used by managers to find the causes of human error, rather than treating the symptoms thereof. The model's accuracy is measured with the use of Face validity.

[发布机构] Stellenbosch University