Factors affecting the implementation of an electronic document and records management system

[摘要] ENGLISH ABSTRACT:The past decade has seen a huge increase in the implementation and use of Electronicdocument and records management systems (EDRMS) in many public spheres. The SouthAfrican government, in this case the Presidency, has now also adopted this system to complywith current legislation requiring government institutions to replace paper with electronicmedia as the preferred way of conducting their official business. In general, and as is evidentfrom the available literature, it seems that Government organisations have been laggingbehind in this regard.The failure to reap the expected benefits from this step by government institutions such as thePresidency forms the basis for this investigation, which examines the failures and successesin the implementation of an EDRMS and the factors affecting this process.The study used triangulation approach in order to arrive at a more reliable conclusion.Literature research has been used as a main data collection method for this study. It alsoserves as a basis for the approaches to subject matter that have been adopted. Data was alsocollected by conducting semi –structured interviews with government institutions, includingthe subject of this research, that have implemented EDRMS.The critical factors that have had an effect on the implementation of EDRMS were found tobe of a strategic, social and technical nature. The study also found similarities in the factorsaffecting EDRMS implementation within government and identifies the need for furtherresearch focusing on how these factors differ between various types of organisations.

[发布机构] Stellenbosch University