Assessing the knowledge and opinions of registered nurses with reference to quality indicators in clinincal nursing within a tertiary health institution in Saudi Arabia

[摘要] ENGLISH ABSTRACT: The quality of care nurses provide to patients is done with the expectation that skills and knowledge of each registered nurse will result in quality patient care. Compliance statistics for quality indicators (level of service indicators) or (LSI's) in the tertiary health care institution in Saudi Arabia varies, raising the following questions: 'Do nurses understand the importance of quality indicators in clinical nursing and do they know how to use them to improve patient care?No studies done on registered nurses' knowledge and opinions of quality indicators could be found thus indicate the necessity of a research study to determinine the knowledge and opinions of registered nurses on quality indicators in clinical nursing in the tertiary healthcare system in Saudi Arabia. This is the focus of this research.The objectives of the study were:- To determine the current knowledge and opinions of the professional nurses regarding quality indicators in a tertiary hospital in Saudi Arabia- To identify the factors that influence identification of quality indicators in clinical nursing- To identify the need for a training program regarding nurse sensitive quality indicatorsData was collected through a questionnaire handed to more than 200 nurses working in general wards and intensive care areas in a single Saudi Arabian hospital. Participants were selected through a randomised list. The registered nurses who have participated in the pilot study's responses were excluded from the final data analysis. No patients were included or involved in the study.A descriptive design with a quantitative approach was applied to investigate the professional nurses' knowledge and opinions on quality indicators (level of service indicators) or (LSI's) in clinical nursing in Saudi Arabia. Research data suggests that the knowledge and opinions of registered nurses in the tertiary health care institution in Saudi Arabia are not supporting the expectations of quality assurance in clinical nursing. Registered nurses have strong opinions of quality indicators in clinical nursing but do not have the knowledge to support those opinions. Improving initial and recurring training on quality indicators provided to nursing staff with diverse backgrounds and high turnover was recommended as an essential component in using quality indicators to drive improvements in patient care.

[发布机构] Stellenbosch University