Complaints and responses in selected Tshivenda dramas

[摘要] ENGLISH ABSTRACT:When we consider the total number of complaints, which have been used in the selectedTshivenda dramas, we find that the drama ZWO ITWA has the most complaints. i.e. 24.8%of complaints in the six books. The drama VHD LU FUKULA also has a high number ofcomplaints i.e. 20.8% of all the complaints.In the analysis of complaints in selected Tshivenda dramas, eight strategies wereconsidered. It frequently happened that more than one strategy was used in individualcomplaints. On average, 2.1 to 1.7 strategies appear in a complaint with an average of 1.9strategies per complaint.With regard to the analysis of individual strategies in all books, we find that indirectaccusation has the highest frequency i.e. 35.7%. This refers to an accusation in which thecomplainer wants to find out whether the hearer may be the potential agent of thecomplaint. Thus, the complainer does not directly accuse the hearer of the complaint.The study also reveals that characters like using strategies which are less direct and lessface threatening. The strategies which appeared most frequently in of each book areannoyance, indirect accusation, ill consequences and explicit blame on behaviour (action).When we consider the total number of responses, which have been used in all the dramas,the study shows that ZWO ITWA has the most responses i.e. 22.6% of all the responsesto the complaints in the six books. The drama VHD LU FUKULA also has a highfrequency of responses i.e. 20.5% of all responses.Out of the six types of responses that were identified, question has the highest frequencyof 37.3%. It also became clear in this study that some of the questions were used toobject. The response, which also has high frequency, is contradiction. This response hasa percentage of 21.2% of the total responses.

[发布机构] Stellenbosch University