Assessing the m-Government readiness within the provincial government Western Cape

[摘要] m-Government or mobile-Government is seen as part of e-Government and anadditional channel for the delivery of public services and information to the citizen.This study critically examines and evaluates the extent to which the ProvincialGovernment Western Cape has adopted m-Government and implemented relatedservices.A survey conducted by Kirsten (2006) on the adoption and readiness of mobiletechnology by businesses in South Africa was used as the foundation of this studyto determine the level of readiness in the Provincial Government Western Cape.Managers and technical staff within the Province's information and communicationtechnology component, the Centre for e-Innovation, were interviewed and asked tocomplete the survey.The study found that, although there is a relatively high degree of adoption withregard to various aspects of mobile and wireless technology, there are manyobstacles and barriers that need to be overcome in order to achieve a higher levelof m-Government maturity or readiness.The study makes various suggestions on how to overcome these barriers. Themost important suggestion is to develop a holistic approach to the adoption ofm-Government. Plans for adoption should be incremental to ensure that smallvictories that can be built on are achieved; the involvement of key stakeholders isalso essential.

[发布机构] Stellenbosch University