Implementering van 'n personeelprestasiebestuurstelsel deur maatskaplikewerkbestuurders in diens van Departement Maatskaplike Ontwikkeling

[摘要] The primary objective of this study is to establish a holistic view of performancemanagementsystem in the Provincial Government and to assess the extent ofimplementation and the application of performance management, together with thechallenges facing the social work managers in this regard. Furthermore it sought toidentify the gaps and key priorities required for effective and efficient performancemanagement processes. The study was preceded by a comprehensive literaturestudy whereby the necessisty and purpose of performance mananagement wereidentified. Furthermore the valuable aspects and the characteristics of performancemanagement in social work have been described. The persons involved in theperformance management system were investigated tot determine the nature andscope of the performance managegement system that are implemented.The importance of the participation of both the supervisor (manager) and the socialworker was determined. The report highlights the importance of a process approachand uses it as a lens for understanding performance management system. It indicatethe change in focus from performance evalution to performanance management,which focuses less on productivity or the input or physical activities applied inachieving the results or outputs as such, but rather on the extent to which predeterminedobjectives/goals are effectively and efficiently met through themeasurement of outputs/results against agreed-upon performance standards.An empirical study wat undertaken where both qualitative and quantitativemethodologies were applied to achieve the objective of the research. Thequantitative methods comprised out of a questionnaires purely for and data collectionand the qualitative approach entailed the open-ended questions in the questionnaire.It sought to identify the gaps and key priorities required for the implentation of aneffective and efficient performance management processes. The report highlights theimportance of a developmental approach in applying the performance managementsystem.

[发布机构] Stellenbosch University