Assessment of the perception of employees on the effective administration of performance management in the Department of Water Affairs and Forestry (DWAF) head office

[摘要] The Department of Water Affairs and Forestry (DWAF) has employedsabout 18 000 officials in both the water and forestry domains. Employeesin the same Forestry and Water sections perform differently. Forexample, some of these employees in the same sections complain thatthey have no work to do, while others in the same section complain thatthey have too much work. It is not clear how performance bonuses areallocated in the same Forestry and Water sections. The situation isaffecting staff morale and eventually service delivery provided by DWAF.DWAF has a performance management system that is currently beingimplemented throughout the whole Department. As indicated, thissystem is not effective and it is not applied consistently with regard to allstaff members in the same sections and also in different sections of thedDepartment. The study seeks to analyse the causes and circumstanceswhy some that other employees have little work to do, while others havetoo much work to do. In short, it seeks to analyse as to why the currentsystem is ineffective and inconsistently applied. The main methodologythat informs this study is document and data analysis and thereafter,follow interviews with DWAF officials from different sections of DWAF.The recommendations based on conclusions and findings of this studyare that it is important to align individual and organisational goals, thatrewards and corrective measures should be part of the performancemanagement system and that capacity building, training and supportinterventions are essential to ensure an effective and consistentperformance management system.

[发布机构] Stellenbosch University