Experiences of chronic patients about long waiting time at a community health care centre in the Western Cape

[摘要] ENGLISH ABSTRACT: The objectives of this study were to explore patients' experiences about long waiting time at the Vanguard Community Health Care Centre in the Western Cape and to explore possible solutions for this problem from the patients' perspective. A qualitative research approach was applied. A sample size of (n=12) was drawn from a total population of 2829 (N=2829) using a non-random convenient sampling technique. A semi-structured interview guide was designed based on the objectives of the study and validated by experts in the field before data collection took place. Approval for the study was obtained from the Ethics Committee at the faculty of Health Sciences, Stellenbosch University and from the facility manager of health centre where the study was to be undertaken.The presentation of the results was categorised into themes and sub-themes that emerged from the data analysis. According to the findings in chapter 4 the themes that emerged were:Causes of long waiting timeAreas of concern where waiting occurs mostEmotions experienced when waiting long for servicePossible solutions to waiting long for serviceThe findings support the conceptual framework developed for the purpose of this study which includes the Patient's Bill of Rights, the Principles of Batho Pele, Quality Care, Patients' Representation and Patient satisfaction. The results of the study suggests that the conceptual framework needs to be implemented as a guideline to address the problems of long waiting time with the input from the participants' opinions about possible solutions to be incorporated to the problem of long waiting time at the community health centre.

[发布机构] Stellenbosch University