Lifting the cloud on the chief information officer's decision-making processes

[摘要] ENGLISH SUMMARY : This thesis investigates how Chief Information Officers (CIOs) make decisions; in particular, which decision-making models they use and how it is applied in order to make their decisions. The thesis commences with a literature study on decision-making models as portrayed by the masters on the subject of decision making, and from there it takes a closer look at how basic decision-making models are established. A further literature study then focuses on the properties of the theory of sense making, which has proven to be directly connected to and infused in the decision-making models already established. Decision-making models infused with sense-making properties are then portrayed as possible models used by CIOs in their decision-making processes. By using a case study, this thesis concludes that CIOs indeed use the previously portrayed sense making-infused decision-making models, and also shows that there are contributing factors that enhance these models. The high quality of the models is then revealed by identifying these contributing factors, which concludes the holistic picture of the models.

[发布机构] Stellenbosch University