Organizational learning in the public sector : a study with reference to the Eastern Cape Department of Human Settlements

[摘要] ENGLISH ABSTRACT:Chapter one provides a general introduction to the entire study. It covers the background;rationale; research questions; aims; objectives; and the theoretical grounding of the study.Chapter two provides a review of relevant literature on systems thinking, in particular the roleof learning in living systems. This chapter also explores definitions of both learningorganization and organizational learning, covering the topics of individual, team andorganizational learning, types of organizational learning including single-loop, double-loopand deutero-learning. Enablers of and barriers to organizational learning are examined.Characteristics of a learning organization are discussed.Chapter three reports on a literature review on the applicability of lessons learned systems, asa knowledge sharing tool in the public sector. Attention is given to the advantages anddisadvantages and there is a focus on how this can be implemented in the Eastern Capedepartment of Human settlements. The chapter also reviews available literature onframeworks of organizational learning.In Chapter four analyses are presented of empirical research in the Eastern Cape Departmentof Human Settlements to determine whether there are practices in place that supportorganisational learning, or might encourage the department to become a learningorganization. The chapter interprets responses and provides findings.In chapter five a framework that could facilitate organisational learning in the Department issuggested. The chapter highlights academic implications as well as implications of the studyfor practitioners of organizational learning; and draws conclusions.

[发布机构] Stellenbosch University