Performance management of community police forums in the Western Cape: a case-based analysis

[摘要] ENGLISH SUMMARY: Since the early 19th century, many organisations have implemented performance management because it leads to improved organisational results, as indicated in numerous articles and journals. This study reviews the application of private and public sector performance management systems to voluntary community-based organisations and community police forums (CPFs) in particular. However, limited research has been conducted on the effects performance management has on CPFs, which is in a multiple stakeholder relationship.A qualitative study was performed. The evidence of this case-based qualitative study is focused on two CPFs in the Western Cape. The study made use of the organisational inputs to construct a weighted performance index based on its compliance and execution indicators. The performance index was measured against the policeable crime categories of the corresponding periods to determine whether a high performance index translates into a decrease in crime.The analysis in this study is based on the four leadership learning-for-performance questions, which are posted to these two organisations for continued performance improvement. The study found that these questions are related to action and learning to ensure continuous performance improvement that ultimately leads to individual empowerment, institutional enhancement, and an improved organisational business process.The results support the findings of previously conducted studies, namely that managing community-based organisations strategically is more challenging due to their conflicting and multiple stakeholder relations. The research also identified an absence of measures to assess performance to determine if these two CPFs are reaching their intended objectives.This study contributes to the literature, as it is one of few studies assessing the performance management of CPFs. This paper contributes towards the body of knowledge by paving the way for additional research to guide and assist these community-based organisations to improve their performance through well-defined indicators to measure performance.

[发布机构] Stellenbosch University