E-mail consultations in general practice

[摘要] E-mail is an established method of communication in business, leisure, and education, but not yet in health care. The medical profession exhibit a polarity of views on e-mail, ranging from enthusiasm at a medium based around users' convenience, to hostility based upon concerns about security and intrusion into clinicians' work patterns. We used a qualitative analysis of interactions and an electronic user survey to evaluate a practice e-mail service for repeat prescription orders, appointment booking and clinical enquiries.

[学科分类] 卫生学