Personal scorecards : a performance management model for aligning personal goals and objectives to organisational strategy within the Cape Town Fire and Emergency Service

[摘要] ENGLISH ABSTRACT:The City of Cape Town has adopted the Balanced Scorecard as an organisationalperformance management system. Presently the system has only been implemented asa pilot project in the top three management levels of the organisation. The questionthen becomes one of how can individual obj ectives be aligned with the organisation'sstrategic objectives in this scenario.The purpose of this research is to propose a performance management model based onthe Balanced Scorecard that aligns individual goals and objectives to those of theorganisation. The study is in the form of a case study and specifically applies to theCity of Cape Town Fire and Emergency Service.The foundation of the research is based on the creation of a sound theoretical baserelating to organisational and individual performance management and the BalancedScorecard. Once this understanding has been created the next step is to describe thedevelopment and implementation of the Balanced Scorecard project within the CapeTown context. This is the point of departure for the proposal of a Personal Scorecardperformance management model.Data is to be collected via a process of semi-structured interviews and questionnaires.The information gained during the interviews created the framework within which thePersonal Scorecard model was proposed. The questionnaire was used to pilot the maincomponent of the Personal Scorecard model, namely the objective setting process.This created an opportunity to test the hypotheses made as the Personal Scorecard wasdeveloped.Once all of the components have been combined into the performance managementmodel this research will be concluded with the presentation of recommendationsrelating to the knowledge gained during the model development process andalternative applications for the Personal Scorecard will be discussed.

[发布机构] Stellenbosch University