Instrument to evaluate to which extent the operational support information system (OSIS) adds value to the South African Air Force (SAAF)

[摘要] Since the 1940s, the evaluation of information systems has been the topic of manyauthors' research. When taking into account the amount of resources invested in anorganisation's information systems, especially in the present fiscal conditions, then theevaluation of an information system's success is imperative. Traditionally, monetarybasedevaluation measures were used to evaluate the success of an informationsystem, however, these types of measures were found to be inadequate in theirattempt to measure the complexity of information systems successfully. Surrogatemeasures, such as the user's satisfaction with the information system, were developedto replace monetary-based evaluation measures. These forms of measures are oftenperceptual by nature and usually encompass the different stakeholders involved in theinformation system.

[发布机构] Stellenbosch University