Creating a culture of learning : recommendations for public service organisations

[摘要] ENGLISH ABSTRACT:The dawn of the new South Africa, with the election of the first democratically elected government in 1994, provided a huge service delivery challenge to the public service.Delivery challenges included, the different own affairs services that had to be amalgamated into one public service, matters of transformation, with regard to representivity of all race groups in government, and to reduce the huge backlog of access to public services to millions of South Africans previously excluded.Notwithstanding various initiatives by government through legislation and policies, to support the public sector in developing necessary skills and competencies of public servants for the improvement of service delivery, there is currently massive dissatisfaction from citizens regarding government's inability to provide basic services.Research will prove that the 'traditional manner of skills development initiatives cannot alone assists public servants to improve their skills and competencies to allow government to deliver on its mandate to provide minimum services to its citizens. Furthermore the research will prove that the concept of the 'learning organisation (LO) or alternatively 'organisational learning (OL):Can support the 'traditional training and development methods to improve the skills levels of public servants to deliver on the mandate of government ;Is a planned intervention which must be supported from management as change agents ;Benefit employees more from this approach to learn ;Must be supported by a change of the organisational culture, information and knowledge management and the appreciation of individual knowledge and experience.

[发布机构] Stellenbosch University