Training and development needs assessment for previously disadvantaged managers in the income and cash directorate, City of Cape Town

[摘要] ENGLISH ABSTRACT:This study sets out to identify the training and development needs of the black middlemanagers in the Income and Cash Directorate of the City of Cape Town using Hague'sModel of Training Needs Analysis (Hague, 1973). This model is predicated on thecreation of a collaborative relationship between the line manager, the employee and thetraining consultant. Their primary task is to examine issues of job descriptions, key.performance areas based on the job descriptions, workplace performance standards,sources of skills, performance gaps and their causes, as well as training solutions andnon-training solutions.The study argues that there is a need to adopt a planned and systematic approach (i.e.Hague's Model) to the identification of the training and development needs of the blackmiddle managers in the Income and Cash Directorate of the City of Cape Town. Thestudy has four objectives: the first is to present a conceptual framework of the study byexamining the existing literature on the analysis of training needs for managers inorganisations; the second is to provide some background to the Income and CashDirectorate; the third objective is to adopt and apply Hague's Model of Training NeedsAnalysis (Hague, 1973) in the Income and Cash Directorate; and the fourth objective is toformulate a training and development strategy to be designed and implemented in orderto address the training and development needs of the black middle managers in theIncome and Cash Directorate.The study concludes, inter alia, that the lack of a systematic and planned approach to theidentification of the training and development needs of black middle managers in theIncome and Cash Directorate should be addressed by the adoption and application ofHague's Model of Training Needs Analysis (Hague, 1973), considering the fact that itmakes provision for the collective determination of the training and development needsof black middle managers.The study then recommends the adoption Hague's Model of Training Needs Analysis(Hague, 1973) in the Income and Cash Directorate of the City of Cape Town.However, the following factors and issues should be taken into account in order to ensurethe effective implementation of Hague's Model of Training Needs Analysis (Hague,1973) in the organisation: finalising the job descriptions; developing specific andmeasurable performance standards; managing the performance of the managers;reviewing the training and development plan on a periodic basis; implementing theinduction and mentorship systems; and implementing a management developmentprogramme.

[发布机构] Stellenbosch University