Quality of work life and career change among online technical advisors

[摘要] There is currently a phenomenon of young people changing jobs in our country. Thisresearch looks at the reasons why mechanics leave the workshop environment topursue a career as a technical advisor in the call centre. The technical advisors allmake the transition at a particular stage in their lives and this will be looked at interms of Super’s (1980) developmental theory, with a particular focus on the stage ofestablishment. The dissertation takes the reader on a journey through the lives of fivetechnical advisors at a particular organisation, and compares and contrasts the twowork environments and the quality of work life associated with both. The study willalso focus on stress that they experience while making the transition from mechanic totechnical advisor and how this impacts on their work and personal lives. The studywas exploratory in nature and was investigated through the qualitative method ofinterviewing.

[发布机构] University of the Witwatersrand