Management style and total quality management.

[摘要] Many companies today are not achieving expected businessresults despite significant investment in Total Quality Management(TQM). Even some previous Malcolm Baldrige awardwinners are seen struggling. Some report that perhaps only30% of companies using TQM methods have achieved demonstrativebottom line success, at least in the short run. Thatleaves the remaining 70% with results spreading from localizedsuccess stories, but little bottom line results, to afew with various symptoms of abject failure.

[发布机构] University of the Witwatersrand