Communication and IS - How effective are current training programs?.

[摘要] The need for Information Systems (IS) professionals to communicateeffectively has been identified as one of the key issues of IS management inthe 1990s. The communication gap between IS professionals and otherpersonnel in organisations has been well documented and studies haveshown that appropriate training can improve communication skills.The objective of this research was to establish what constitutes effectivecommunication skills training and to produce a guideline which ISmanagers and trainers could use to address this problem.The major finding of this research was that IS personnel do not perceivethemselves to be poor communicators despite the fact that many studieshave shown that there is need for improvement. This shows that thereseems to be a gap between what is expected of IS personnel and their ownperceptions of their communication abilities.In order for change to take place, IS Personnel need to be aware of theirshortcomings and organisations need to get more involved. Managers canfacilitate the process by communicating the need for improvement to theiremployees and can demonstrate their commitment by recommendingappropriate training.

[发布机构] University of the Witwatersrand