Communication of organisational changes to employees: a case study.

[摘要] The democratisation of local governmsnt requires effective communication structures.The current methods of communicating changes and developments to employeesof the Sebokeng Town Council are: top management discussions, notice-boards andinforming those affected. Their ineffectiveness is shown by the poor knowledge oflocal government issues revealed in a council characterised by adversarial union-management relations.Management appears to play a minimal role whilst shopstewards dominate theprocess of communicatlng changes to employees and the grapevine is said toprovide information most timeously. The quest for change and for a two-waycornmunlcatlon process were endorsed strongly. Consultative meetings, discussionsinvolving union representatives and informal worker discussions are the preferredmethods of communication.It is recommended that a change management process be triggered by theresearcher facilitating a more inclusive management-employee workshop to discussthe findings, establish an internal communications structure and explain how todisseminate information through briefing groups.

[发布机构] University of the Witwatersrand