品管圈活动在提升护理服务满意度中的应用

[摘要] Abstract：Objective To analyze the nursing defects by using quality control circle, and to provide nursing measures for improving nursing satisfaction of hospitalized patients. Methods The quality control circle team was set up at August 2014. The reasons of defects in daily nursing including communication, hospitalization, active service and health education were analyzed for the Implementation of countermeasure. Results The main issues affecting satisfaction of patients were addressed by quality control circle. The general nursing satisfaction rate was improved significantly. Conclusion Quality control circle is an effective management tool of finding out potential risk factors. The targeted measures should be provided to improve the nursing qualification and nursing satisfaction in time.

[学科分类] 护理学

[关键词] 品管圈;住院患者;磁性护理;满意度